Meya Studios
Meya Studios

Delete your account

Last updated: 7 October 2026

This page explains how to delete your account and its data in a Meya Studios game (Neon Core and our other games), with or without the app.

In the game (fastest)

  1. Open the game and go to Settings.
  2. Tap Delete account and confirm.

Your account, its sign-in and all of its data are deleted from our servers at once, and the game starts over on that device as a new player. If the deletion cannot be completed, the game tells you and nothing is removed, so you can try again.

Without the app: request by e-mail

If you no longer have the game, write to [email protected] with the subject "Delete my account" and tell us:

  • the game (for example Neon Core);
  • your leaderboard name or your invite code (shown in the game's Settings), or
  • if you linked Google or Apple, write from that account's e-mail address.

In games without names or codes (Puzzle World), we can find only accounts linked to Google or Apple, so write from that address; a guest's progress there stays on the device and goes when you uninstall the game.

We check that the request comes from the account's owner, delete the account within 30 days and reply when it is done. We may ask for one more detail if we cannot find the account.

What is deleted

  • The game account and its sign-in (including a linked Google or Apple account's ID and e-mail address).
  • Progress, cloud save, scores, leaderboard name and event entries.
  • In-game currencies and items (also ones that were bought), invite codes and invites, mail, device check-ins and error reports.

What is kept, and for how long

  • Records that an ad was watched or an item was bought (item, price, time) are kept without any link to you, for accounting, tax and refunds, as long as the law requires (up to 10 years).
  • Apple, Google Play and RevenueCat keep their own records of store purchases under their own policies; we cannot delete those.
  • Progress saved only on your device is removed when you uninstall the app or clear the site's data.

More in the Privacy Policy.